Welcome to The Gnome Knows! The gnome knows that a handmade gift made with time and love is a wonderful way to show someone you care about them!
I am committed to our farmers in Vermont and New England and choose to use local wool as much as possible. I choose to process and dye my own wool and also use a local fiber mill to help in this venture. All of the items I create have my involvement from start to finish, raw wool to finished art.
Please feel free to convo me about any of my items or a custom order.
I accept Paypal and credit cards through Etsy.
I ship through the US Mail and will provide a tracking number. Please note that shipping costs include handling as well. Box, packing, drive to Post office, labels etc are included in the shipping cost. The shipping is priority mail, sometimes flat rate (due to the size). If you feel the cost is prohibitive please contact me and we can negotiate for a different postal method (parcel post etc). International orders will be sent by First Class parcel post.
The postal service is it's own entity and I do not have control over weather, road conditions or postal people so therefore I can't guarantee that an item will be there at a particular date unless you are willing to pay for priority express. Please contact me if you are willing to upgrade the shipping so I can adjust the price.
Due to the delicate nature of felt I would be happy to repair an item if it becomes damaged in transit or within the first 30 days. You must pay the return shipping. If some reason you are unhappy with your purchase please contact me and I would be happy to refund your purchase as long as you return the piece through certified mail undamaged within 7 days of receipt. The refund will be issued as soon as I receive the piece. I do not refund shipping costs.
I do not refund for felting kits after 2 weeks from shipping date.
Custom orders must be paid up front and will not be refunded and can't be returned. Much time and detail go into custom orders and it can be hard to resell an item that has been made to someone's specifics.
International customers are responsible for their own countries custom fees. I will not mark the item as a gift as it is an unethical practice. If an item is returned because custom fees have not been paid only 75 percent of the purchase will be refunded. Shipping costs will not be refunded.