Due to the delicate nature of felt, I would be happy to repair an item if it becomes damaged in transit or within the first 30 days.
You must pay the return shipping. If some reason you are unhappy with your purchase please contact me and I would be happy to refund your purchase as long as you return the piece through certified mail undamaged within 7 days of receipt. The refund will be issued as soon as I receive the piece. I do not refund shipping costs.
Felting Kits Returns
I do not refund for felting kits after 2 weeks from the shipping date.
Custom orders must be paid upfront and will not be refunded and can't be returned. Much time and detail go into custom orders and it can be hard to resell an item that has been made to someone's specifics.